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Quality Management

Quality is of paramount importance to the success of all organisations. This Quality Management course is designed for all those who have a responsibility for maintaining and improving quality. The focus is on the practical application of the underlying principles of quality – how to define it, how to measure it and how to continuously improve.

Topics of This Training Program:

  • Defining quality
  • Defining standards – building quality in
  • The need to measure
  • Simple process
  • Feedback control loop
  • Controlling the process
  • Benchmarks
  • Assuring quality
  • Control v. assurance
  • Quality frameworks
  • Human aspects – how to involve and motivate staff
  • Improving quality
  • Quality improvement cycle
  • self assessment
  • audit
  • use of data and performance reports
  • Human aspects – how to involve and motivate staff